Social Media Content Moderator
Florida
Job Title: Social Media Content Moderator We are seeking a fearless individual to join our team as a Social Media Content Moderator. In this role, you will be responsible for reviewing user-generated content on our client's platform to ensure it meets community guidelines. This is a unique opportunity to work in a collaborative and engaging environment, interacting with people from all walks of life. As a Social Media Content Moderator, you will have the chance to make a positive impact on users' experiences and contribute to creating a safe and respectful online community. The ideal candidate will have strong emotional intelligence and resilience, with the ability to review internet content that may be deemed inappropriate or explicit. You will also possess excellent communication skills, both written and verbal, and be comfortable working in a fast-paced environment with multiple priorities. About TP: TP is a global digital business services company that delivers advanced, digitally powered business services to help brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate employees speaking more than 300 languages, our global scale and local presence enable us to support our communities, clients, and the environment. Benefits of Working at TP: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee Wellness and Engagement Programs Your Responsibilities: Review content to determine community guidelines are met while upholding a high standard of accuracy and quality Participate in frequent refresher training to always implement correct policies Comply with performance indicators or parameters defined by the specific client's operation Review, classify, and/or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information Participate in continuous training programs established by the company for optimal development in the role Comply with all orders, instructions, procedures related and complementary to the role Able to moderate traumatic, sensitive, and potentially offensive content Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy, and product improvements Remain up-to-date on key workflow changes, operational guidelines, policy updates, and Community Standards Requirements: Ability to work on-site at Port St. Lucie, Florida (not a work-from-home position) Bilingual Spanish and English, both spoken and written Experience navigating internet websites, including social media, commercial websites, etc. Strong emotional intelligence and resilience Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material Attention to detail Ability to be flexible in order to meet changing business needs (days off/hours) Logical problem-solving skills Availability to work various shifts Experienced with Windows operating systems Strong computer skills with the ability to use multiple windows and/or programs at the same time Ability to type 25 wpm Over 18 years of age High School Graduate or GED or higher (proof required to be provided) Predictable and reliable attendance 6 months Customer service experience preferred Proven oral & written communication skills Organization and work prioritization skills About Our Company Culture: At TP, we believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer
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