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Service Advisor

El Paso, TX, United States

Position:  Service Advisor Pay & Compensation:  $45,000 - $80,000 WHAT IS GOING ON? Now is the best time to join our team and be a part of an exciting new chapter. Currently, we see a need to support the employees already in place in our service department with one bright individual to join our current service advisors in our Nissan Service Center WHAT DO YOU GET? Money of course:   We value our service team and pay them as such.  Average first-year income $40,000 - $50,000.  You will make much more with experience.  We offer competitive commission for internal, warranty, and customer pay sales and bonuses for customer satisfaction scores. Christmas Bonus Yearly Summer Vacation Bonus Career Development:  Our biggest motivation as a company when it comes to improving our employees' lives, is their career growth.  Our goal for you would be to find a path to advance your career.  We offer a transparent career path that allows you to take your career into your own hands.  This path would substantially expedite your earning potential and also allow easy access to management positions as you grow.  Many of the positions offer well over six figures per year and many of these opportunities present themselves within 2 to 3 years.  Our interview process is designed to be an open dialogue about your career goals and our career paths.  We anticipate a promotion within the first 6 months of working here.  Apply to learn more. Management & Sales Support:   Superior sales support from our great team of management and service staff. Benefits:   Medical - Dental – Paid Vacation –401k Retirement Option. WHAT ARE WE SEARCHING FOR? Cheap gas, the best margarita in town, & a way to fold a fitted sheet successfully.  Until then, we are looking for someone that takes pride in their work to help the people in Acadiana keep their cars on the road.  We are hoping to find someone with experience in an automotive service department however, you don't need experience but we love to see people with experience working in customer service in the public. The ideal person would be ambitious, confident, outgoing, creative, professional, desiring meaningful work, hardworking, and good at presenting ideas.  Other things we look for: Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team-oriented and self-motivated Able to work with little supervision Clean driving record and valid driver’s license The selection process for us is straightforward. We judge all of our respective candidates through the lens of our 6 core values: Holds oneself to the highest standards of honesty, integrity, and sincerity Has a continuous drive for excellence and self-improvement Takes full responsibility and is dependable in/for area of influence A professional team-player that deeply respects others Possesses a strong desire to serve our community, our customers and each other Exudes an extraordinary attitude WHAT DO YOU DO? Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Happiness scores at or above company standards. Assist in diagnosing vehicle problems; order parts and tools as necessary. Oversee administration of warranty claims as well as training and supervising of service department. Set schedules and assigns tasks to service department employees. Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations. Maintain good working relationship with factory(s) and foster positive employee relations. Collaborate with upper management to make service department hiring and discipline decisions. WHO ARE WE? We are Giles Automotive Group.  We pride ourselves in living out our mission to be a “vehicle" that improves the lives of our employees, our customers, and our community.  Our mission is more than a cute phrase or something we hang on our wall.  The Giles Mission is central to how we help you advance, not just in your career, but as a person.  We are interested in discovering your strengths and helping you leverage them to reach your personal and professional goals.  Our mission impacts the way we help and service our clients.  And finally, our mission is reflected in our contribution to the local community.  Please visit gilesgivesback.com to see some of our primary causes.  Let's just say our culture is positive and progressive, especially for a car dealership. WHAT'S NEXT? Come work for a great company. If you have a great attitude and love serving people, we want you to apply. We are offering a meaningful career choice that you can build and make an excellent living. Apply now to be considered and we look forward to meeting you!   Must be 21 or older and have a valid driver's license with a decent driving record. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.