Home-Based Call Support & Records Management Specialist
Lubbock
We are hiring Home-Based Call Support & Records Management Specialists to assist with our remote call center operations. This role focuses on assisting customers, coordinating communication records, and supporting daily operational workflows. It is well suited for individuals who are organized, dependable, and comfortable working independently from home. As part of this role, you will respond to inbound customer calls and written inquiries, providing clear and accurate information. You will ensure that each interaction is handled professionally and consistently to maintain a positive customer experience. Alongside communication duties, you will manage records management tasks. These include logging call outcomes, updating customer profiles, reviewing documentation for completeness, and maintaining organized digital records. Accuracy and attention to detail are essential to support internal reporting and operational efficiency. This is a fully remote position with defined workflows and procedures. Training materials, communication standards, and system walkthroughs will be provided during onboarding. Supervisors and team leads will remain available through online tools to provide guidance and feedback. Applicants must have access to a stable internet connection, a personal computer or laptop, and a quiet workspace suitable for focused work. Basic computer proficiency is required, including experience with email and web-based systems. Strong organizational and time management skills are essential. Previous experience in call support, customer service, or administrative coordination is advantageous but not mandatory. Entry-level applicants with good communication skills and a willingness to learn are encouraged to apply. Work schedules may include part-time or full-time options depending on operational needs. Compensation details will be shared during the hiring process. This is a legitimate remote opportunity with no fees or upfront costs.
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