Guest Service Coordinator
Hialeah, FL, United States
Automotive Guest Service Coordinator Guest Service Coordinators engage with service leads generated through online marketing campaigns, the dealer website, and incoming calls. The fast-paced environment offers numerous opportunities for growth and development. Job Benefits: We provide a positive, professional work environment with the best training in the industry. We believe in employee development through training and advancement from within. Our team members enjoy terrific benefits which include: Team Atmosphere Medical/Dental/Vision Insurance Paid Vacation after 1 year 401(K) & 401(k) Matching Responsibilities (include but are not limited to): Establish and maintain relationships with former customers to enhance customer retention Proactively monitor and contact leads for potential business opportunities Master call and email scripts to effectively communicate with customers Schedule, confirm, and follow up on appointments to ensure customer satisfaction Conduct surveys with customers to gather feedback and improve service Provide prompt and accurate responses to customer inquiries and concerns Utilize CRM software to document all customer interactions for record-keeping Collaborate effectively with management and the service department to deliver exceptional customer service other tasks as assigned Qualifications: Adhere to Headquarter Toyota's dress code policy While a background in Business Development Center is not required, it is preferred Bring strong customer service and communication skills to the table Demonstrate excellent multi-tasking and organizational abilities Possess basic computer proficiency and phone skills Collaborate effectively with team members Must be flexible with schedule including evenings, weekends and holidays Bi-lingual in English and Spanish is required Additional Posting Information: This posting may be closed on or before the listed closing date upon filling the vacant position(s). We are an Equal Opportunity Employer and a Drug & Tobacco-Free Workplace. All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR, and drug screen.
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