Associate, Desktop Support
Newark
Job Name: Associate, Desktop Support Job Location: Newark - Continental DE Job Start Date: 10/13/2025 Job End Date: 12/31/2026 Job Description What You'll Contribute The Technology Operations Engineer II will be responsible for ensuring the smooth functioning of our technology systems and infrastructure. What You'll Do Assist in the implementation, maintenance, and support of technology systems, including hardware, software, networks, and telecommunications. Monitor the performance and availability of technology systems, identifying and resolving issues in a timely manner to minimize downtime and disruptions. Participate in technology projects, assisting with planning, implementation, and testing activities. Contribute to the development and enforcement of technology operations policies, procedures, and standards to ensure consistent and secure operations. Assist in the development and execution of disaster recovery and business continuity plans for technology systems. Provide technical support and guidance to end-users, troubleshoot technology issues, and escalate problems as needed. What you have :Minimum: Indicate the minimum education, skills, and experience required. Strong knowledge of technology infrastructure, including hardware, software, networks, and telecommunications systems. Familiarity with the ITIL framework and best practices for technology operations. Experience with incident management, problem management, and change management processes. Strong analytical and problem-solving skills, with the ability to identify and resolve technology issues effectively. Excellent communication and interpersonal skills, with the ability to collaborate with stakeholders at various levels. Detail-oriented with strong organizational and multitasking abilities to manage multiple tasks and priorities. Preferred: Indicate “nice to haves” regarding education, skills, and experience. Bachelor's degree in computer science, information technology, or a related field. 3 years of experience in technology operations or a similar role. PruTech abides by the requirements of 41 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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